VILLA LAS PALMAS ~ FAQ (Frequently Asked Questions)

Q. How do I get from the airport to the villa?
A: Following your booking we will furnish directions to the villa for your convenience in instructing the taxi driver. The villa’s concierge can also arrange to have a private driver pick you up or a rental car.

Q: How far is the villa from the beach? From downtown Cabo or San Jose? From the Airport?
A: The beach is a 30 second walk down our private lane. Villa Las Palmas is situated one villa off the sand and elevated with 3 stories overlooking gardens and sandy beaches. Downtown Cabo and San Jose are a close 8-10 ride. The airport is twenty minutes away and enjoys the new super highway access for more convenience (toll).

Q: Is it easy to get to Cabo? How long is the flight?
A: It's very easy. There are direct flights from many cities including San Francisco (3 hours), Los Angeles (2 hours) and New York (6 1/2 hours). Flights do tend to book early, though, so try to plan in advance.

Q: Should I rent a car?
A: Taxis and buses are plentiful, yet it may become costly. We recommend renting a car to enhance the convenience and freedom of your stay. Villa Las Palmas has parking for 4 cars.

Q: Will the staff cook for us.
A: Yes. The concierge will be happy to arrange for the chef to make any meal preparations, shop for ingredients, serve and clean as desired. Custom meals are also welcomed to satisfy everyone’s personal desires.

Q: How far in advance should I book?
A: You should make reservations 3 - 6 months ahead of your arrival date during the high season, but don't hesitate to email us if your date is closer. We'll do our best to accommodate you. It is not uncommon that we receive reservations more than 6 months prior.

Q: Do you have any discounts available for the rental of the villa?
A: It is possible, at times we do offer sale rates. Please do not hesitate to inquire.

Q: Will any part of the villa or grounds be shared by someone else (i.e. strangers)?
A: Absolutely not. You are renting the entire villa and you never have to share a villa with anyone other than those in your party. There are only 4 private villas within our exclusive gated community, each equipped with their own private facilities and privately owned. Villa Las Palmas is a unique and spacious compound.

Q: Does a weekly rental always start on the same day each week?
A: You can arrive on any day of the week, as long as the villa is available. Since time share rentals normally create congestion at the airport from Saturday to Saturday, it is often easier to travel on days other than Saturday, and flights tend to be more available.

Q: What is your deposit and cancellation policy?
A: Click on the Rental Rates page on this website for information.

Q: How many guests can we have?
A: As many as are stipulated at the time of rental, normally subject to a maximum of eight. If more people arrive than were agreed upon, an additional charge of $50 per person per night may apply, or they may be denied occupancy.

Q: Are children welcome in all the rentals?
A: Yes, and we have provided a selection of beach and pool toys and games for everyone’s enjoyment.

Q: What about the telephone?
A: We are happy to provide complimentary international and local calling to stay in touch with your friends and family while enjoying your vacation. There is a USA domestic number available for others to reach you directly.

Q: What about Laundry?
A: There is a washer and a dryer. Staff will perform full cleanings for your arrival and departure. If you prefer additional cleanings during your stay we have arranged for such at a discounted rate. Towels, linens and soap are provided.

Q: Does the house have a stereo? TV? DVD and CD player? Internet access?
A: Yes. Wireless internet is also complimentary at the villa and all you need is your laptop.

Q: Are rental rates guaranteed?
A: Your rental rate is guaranteed only when the agreed upon rental payment is received. Villa Las Palmas reserves the right to change any rental rates at its discretion for any unsecured reservation.

Q: Who should I contact in the event of an emergency?
A: The villa is equipped with a detailed guest information book located in the green binder. It consists of emergency information as well as helpful hints while at the villa. An English-speaking doctor and clinic is approximately 8 minutes drive.

Q: Do I tip the staff?
A: It is customary to tip the house staff (maid, chef/cook) at your discretion. It is not necessary to tip the concierge as this service is provided by Villa Las Palmas for the enhancement of your travel and activity plans.

Q: How do I make arrangements with the concierge?
A: Following your confirmed reservation at the villa we will provide you with direct contact to the concierge to make any desired arrangements in advance or while at the villa. Advance arrangements are encouraged for availability of services.